Privacy Policy

Mar 3, 2026

Privacy Policy

Your privacy is important to us. It is Kaedim Inc's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.kaedim3d.com/, and other sites we own and operate.

This policy is effective as of 14 April 2021 and was last updated on 3 March 2026.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

KAEDIM INC. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

  • KAEDIM INC. needs to perform a contract with you

  • You have given KAEDIM INC. permission to do so

  • Processing your personal information is in KAEDIM INC. legitimate interests

  • KAEDIM INC. needs to comply with the law

KAEDIM INC. will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.

  • The right of rectification.

  • The right to object.

  • The right of restriction.

  • The right to data portability.

  • The right to withdraw consent.

Analytics, Session Recording, and Usage Data

We use PostHog (https://posthog.com, privacy: https://posthog.com/privacy) to collect product usage data to improve SS3D. With your consent, we collect:

  • Session recordings — screen activity replays to help us diagnose bugs and improve the user experience.

  • Usage events — page views, clicks, and custom events (downloads, retries, viewing time).

  • Identifiers — your user ID and email address, used to associate analytics with your account for debugging purposes.

  • Device/browser information — browser type, screen size, operating system.

PostHog sets cookies and uses local storage to maintain your session. Our application data is stored in EU West (AWS); PostHog analytics data is stored in PostHog Cloud EU (Frankfurt).

Legal basis (GDPR): Consent (Art. 6(1)(a)). We ask for your consent before any analytics tracking begins. You can accept or reject tracking via the cookie consent banner shown on first visit.

Cookies: PostHog sets analytics cookies to identify your session. These are only set if you accept the consent banner. No analytics cookies are set if you reject.

Your rights: You may withdraw consent at any time via account settings or by re-accessing the consent banner. You may also request access to, deletion of, or export of your data. Contact support@kaedim3d.com or use the controls in account settings. When you withdraw consent, we stop all analytics tracking for your account immediately.

Retention: 90 days for event-level analytics data (PostHog). Usage signals stored in our database are retained for as long as they remain useful for product and model improvement. You may request deletion at any time.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information which may include one or more of the following:

  • Name

  • Email

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

  • Use a mobile device or web browser to access our content

  • Contact us via email, social media, or on any similar technologies

  • When you mention us on social media

Third-Party Processors

We share personal data with the following third-party processors:

  • PostHog Inc. — analytics and session recording processor. Receives user ID, email, and usage event data on our behalf. PostHog does not sell this data. Data Processing Agreement in place.

  • Stripe Inc. — payment processing. Handles payment information on our behalf.

We do not sell your personal information to any third party.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. Specific retention periods:

  • Analytics event data (PostHog): 90 days.

  • Usage signals (SS3D database): Retained for as long as they remain useful for product and model improvement. You may request deletion at any time.

  • Other personal information: Retained for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

Children's Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

International Transfers of Personal Information

Our application data is stored in EU West (AWS). PostHog analytics data is stored in PostHog Cloud EU (Frankfurt). Both remain within the EU/EEA for GDPR purposes.

Where other personal data is transferred outside the EU/EEA, we ensure such transfers comply with applicable data protection law, including through appropriate safeguards.

California Residents — CCPA

We do not sell your personal information.

Categories of personal information we collect: identifiers (user ID, email address), internet or other electronic network activity information (usage events, session recordings, pageviews).

Purpose of collection: product improvement and bug diagnosis.

To exercise your rights under CCPA, contact support@kaedim3d.com.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information.

If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this Privacy Policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint (GDPR Art. 77).

Use of Cookies

We use cookies to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site.

Analytics cookies (set by PostHog) are only placed on your device if you accept our cookie consent banner. You may reject or withdraw consent at any time. If you reject, no analytics cookies will be set.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

For any questions or concerns regarding your privacy, or to exercise any of your data rights, you may contact us at support@kaedim3d.com.